March 13 – 15, 2023
MGM Grand, Las Vegas

Agenda

Monday, Mar 13

  1. 11:00 am - 6:00 pm

    General Registration

    convoso
  2. 11:30 am - 1:30 pm

    Networking Lunch

  3. 1:30 pm - 3:30 pm

    Workshop: How to Extract the Most Leads Out of Your Existing Data

    Most businesses have a list of customers and leads but they are out there spending precious time and money to find NEW customers while totally ignoring their existing leads and customers!

    By joining this interactive session you will discover: 

    • Understand how to get more appointments and referrals while building your brand
    • The top 3 places businesses leave money on the table and how to get it
    • How to make your lead generation 50%-70% easier and faster
    • Identifying a common mistake that might be costing you significant revenue
    • The fastest surefire way to build recurring revenue
    • How to design your simple customer retention plan for this year
    • Why customers leave your company
    • Mostafa’s 5-step follow-up process to turn cold leads into referral partners
    • And much more…

    Join this session to discover more about your business, connect with other business owners and maximize your leads from your existing data.

    • Mostafa Hosseini

      Mostafa Hosseini

      Founder
      Persyo
  4. 1:30 pm - 3:30 pm

    Workshop: Tactical Marketing & Lead Gen Optimization - Improve Today & Prepare for Tomorrow’s Customer Acquisition Environment

    Don’t miss this kick-off workshop on Monday, which will provide tactical and strategic ideas & insights across social, search, email and more that will help you:

    ● Improve your existing campaigns today
    ● Discover new tactics and launch new channels
    ● Prepare for the changing marketing landscape – from ChatGPT to TikTok and beyond.

    With the number of tools and tactics at our fingertips, marketing today is amazingly powerful yet increasingly complex.  Join this fast-paced workshop and learn from an experienced tactical marketer specific ways you can improve your existing campaigns, explore new channels and grow your business for the future. Gordon will spend 5-15 minutes on more than 10 focus areas showing examples of great campaigns, common mistakes, recommended tactics, and how you can quickly implement them yourselves.  

    • Gordon Brott

      Gordon Brott

      Founder
      Gordon Brott Growth Marketing
  5. 3:45 pm - 4:30 pm

    Kick-off Keynote: How To Grow Your Business and Build Your Audience Using The Formula That Elects Presidents

    Performance marketers might have more in common with politicians than you may think: you both need a proven, foolproof marketing system to succeed in today’s tumultuous marketplace. The stakes have always been high, but with so much economic disruption in the world, they’re even higher now – and we can all feel it.

    What if the key to future success lies in a simple and secret marketing approach that presidents use to get elected and startup companies use to become billion-dollar unicorns? What if you could use this approach to convert customers in half the time, eliminate your financial risk, and secure huge profits? If you’re interested in learning more about how to reimagine your marketing formula to maximize revenue in the years ahead, then you won’t want to miss this year’s kick-off keynote featuring insight from the author of The Undefeated Marketing System, Phillip Stutts!

    • Phillip Stutts

      Phillip Stutts

      Founder & CEO
      Win BIG Media
  6. 4:30 pm - 6:30 pm

    LeadsCon Pool Party: Havana Nights

    AWL

Tuesday, Mar 14

  1. 8:00 am - 9:00 am

    Attendee Breakfast

    PX
  2. 8:35 am - 8:45 am

    Tim Burke Pioneer Award Presentation

  3. 10:00 am - 6:00 pm

    Exhibit Hall Open

  4. 11:15 am - 12:00 pm

    Keynote: Leveraging Data to Deliver Breakthrough Growth & Big Results

    HEAR. The latest trends in connecting lead gen, performance marketing and engagement across social media channels
    LEARN. How brands are leveraging social media to drive leads, sales and ROI
    SEE. Real case studies of social lead gen in action
    GET. Tangible insights and best practices you’ll be able to take back to the office and begin using immediately

    • Beverly Jackson

      Beverly Jackson

      Vice President of Brand and Product Marketing
      Zillow
  5. 12:00 pm - 1:30 pm

    Attendee Lunch - Exhibit Hall

    Anura
  6. 12:15 pm - 1:15 pm

    Lunch & Learn: Building Omnichannel Data-Driven Strategies to Increase ROAS & Convert Your Next Best Customer

    Due to recent shifts in the economic landscape, marketers are under increased pressure to discover innovative ways to reach and convert high-value customers. 

    Attend this upcoming session to learn how to build an omnichannel data-driven strategy that your marketing team can leverage to identify and engage with the right prospects and customers to supercharge ROI. 

    Windfall CEO, Arup Banerjee, will examine: 

    • The changing digital marketing ecosystem and macroeconomic trends
    • Techniques and tools marketers can leverage to identify and engage with the right audiences to increase their reach and ROI by targeting the right households
    • Best practices around implementing and measuring results
    Windfall
    • Arup Banerjee

      Arup Banerjee

      CEO & Co-founder
      Windfall
  7. 12:15 pm - 1:15 pm

    Lunch & Learn: Break Through - Uncover Meaningful Prospect Insights to Fuel Growth

    From economic uncertainty to shifting industry and regulatory changes, the marketing industry is facing increased pressure to maximize efforts to connect with and convert profitable prospects while minimizing unnecessary spend.  By harnessing the vast data resources available today and applying a lens of relevance, accuracy and advanced modeling analytics, marketers can uncover meaningful, predictive insights to connect with and convert profitable prospects that fuel growth.  During this session we will explore:

    • How advanced data linking can change your understanding of customers and prospects
    • Three identity-based marketing strategies to improve segmentation and help derive critical insights to amplify prospecting and customer acquisition
    • How to infer risk and response with customer insights to fine-tune campaign performance and profitability

    Join us to see how these strategies have been leveraged across industries, including real estate and automotive, to improve quality of lead data, increase response rate and improve predictability of campaign performance.

    LexisNexis Risk Solutions
    • John McWilliams

      John McWilliams

      Director, Consultative Services
      LexisNexis Risk Solutions
  8. 1:30 pm - 2:00 pm

    Driving Value and Volume with the Power of AI

    The pandemic and macroeconomic challenges have been hard on the industry for a myriad of reasons. As interest rates increased, insurance carriers have de-risked their portfolios, resulting in a sizable decrease to Confie’s sales funnel and increased challenges getting quality leads.  This case study takes a look at how Confie firmed up measurement and reporting, helping to improved quality control signals to focus marketing efforts on revenue producing sales

    • Roy Daiany

      Roy Daiany

      Director, Accelerator
      Google
    • Joshua Marder

      Joshua Marder

      Chief Marketing Officer
      Confie
  9. 1:30 pm - 2:00 pm

    How Should Lenders Prepare for the Road Ahead?

    All mortgage lenders are responding to the high-interest rate environment with some form of “pivot-to-purchase.” Some focus on retaining their portfolio, others by rapidly scaling their lead purchase operations, and others do both.  The typical lender sales motion is measured in hours and days.  Generating more loans in the current hyper-competitive purchase market requires a more complex and nimble sales motion built around both speed for today’s transactions and the process and system flexibility to nurture and convert leads over a much longer time horizon. In this session, we will discuss the four key drivers of success at Truist as they implemented their pivot to purchase in 2022:

    • How to optimize the top and middle stages of your acquisition funnel to support longer sales cycles
    • How to leverage technology to allocate more focus on sales execution
    • How to utilize qualitative metrics to quickly pivot marketing spend where it matters most
    • The impact of managerial fortitude on your sales team and the customer experience
    • Geoff Hill

      Geoff Hill

      Head of Mortgage Direct Sales
      Truist
    • Katy Keim

      Katy Keim

      CEO
      LQ Digital
  10. 2:10 pm - 2:55 pm

    TCPA & State-by-State Regulations: Developing a Compliance Program That Makes Sense

    • Alexandra N. Krasovec

      Alexandra N. Krasovec

      Partner
      Manatt
    • Michele A. Shuster

      Michele A. Shuster

      Managing Partner
      Mac Murray & Shuster
    • Matthew Arentsen

      Matthew Arentsen

      Shareholder
      Brownstein Hyatt Farber Schreck, LLP
    • Kevin Rockoff

      Kevin Rockoff

      General Counsel
      SmartFinancial
    • Rich Kahn

      Rich Kahn

      CEO and Co-founder
      Anura Solutions, LLC
  11. 3:30 pm - 4:15 pm

    Tales From the Darkside: How to Find TCPA Compliant Leads & What Happens When You Don’t

    • Jason Lally

      Jason Lally

      EVP, Revenue
      SinglePoint
    • Michele A. Shuster

      Michele A. Shuster

      Managing Partner
      Mac Murray & Shuster
    • Scott Gilman

      Scott Gilman

      Senior Director
      Adopt-A-Contractor
    • Steve Rafferty

      Steve Rafferty

      CEO
      ActiveProspect
    • Chris Gregory

      Chris Gregory

      Vice President, Sales
      EnergyWyze
  12. 3:30 pm - 4:15 pm

    Transforming Your Call Center With SMS, Scaling It With Conversational AI

    • Ray	Bonkowski

      Ray Bonkowski

      COO
      1-800-LAW-FIRM
    • Matthew Black

      Matthew Black

      Founder & CEO
      Mav
  13. 4:30 pm - 6:00 pm

    Happy Hour

    Verisk

Wednesday, Mar 15

  1. 8:30 am - 9:30 am

    Breakfast

    PX
  2. 9:00 am - 9:45 am

    How to Hit Your Prospects Differently In 2023: Tips For Setting Up Your Call Center For Success

    Change it up in 2023!  What should you be doing differently to reach and convert more prospects?  You can’t expect to have your outreach be the same as it was last year… the world of outbound is changing too quickly. Hear from this panel of call center experts on how to be prepared for the year ahead and hit your goals.

    We will discuss: 

    • Efficiency and automation to get the most out of your outbound efforts
    • Agent management to boost team success
    • Getting the most out of your leads
    • Compliance and how to navigate the ever-changing waters
    • Penny Lee

      Penny Lee

      Senior Vice President, Partnerships
      What If Media Group
    • Brian Roulstone

      Brian Roulstone

      SVP of Call Product & Operations
      SmartFinancial
    • Kyle Andersson

      Kyle Andersson

      Senior Director of Operations
      Digital Market Media
    • Rob Seaver

      Rob Seaver

      Executive Director
      PACE
    • Nima Hakimi

      Nima Hakimi

      CEO & Co-founder
      Convoso
  3. 9:00 am - 9:45 am

    Identifying Innovative & AI-Enabled Automation Tools Delivering ROI

    • Aru Anavekar

      Aru Anavekar

      CEO and Founder
      Botsplash
    • Dan Stevens

      Dan Stevens

      SVP, Customer Acquisition
      nbkc bank
    • Ryan Redman

      Ryan Redman

      President
      New Bath Today & Smart Bath
    • Ethan Ewing

      Ethan Ewing

      Founder
      ProPair
  4. 10:00 am - 10:45 am

    Exploring Innovative & Proven Tactics for Growth

    Between assessing new tech and managing campaigns, today’s marketing and sales execs have so many responsibilities to juggle in 2023 – but chief amongst them is driving growth.  This panel will give you a cross-industry perspective of the latest proven tactics that are generating measurable results!

    • Jacqueline Anderson

      Jacqueline Anderson

      Vice President, Affiliate Marketing
      Endurance
    • Aimee Brown

      Aimee Brown

      Director of Affiliate Marketing
      Spring Venture Group
    • Zac Bitsoi

      Zac Bitsoi

      Director of Affiliate Marketing
      Vivint
    • David Quiec

      David Quiec

      Partner
      Enginefish
  5. 10:00 am - 10:45 am

    How Can Growth & New Compliance Initiatives Coexist?

    There’s a common belief that marketing compliance has to come at the cost of revenue growth.  And while that might be true to an extent, it doesn’t necessarily have to be the case.  And that’s why we’ve gathered this All-Star panel of industry experts!  In this session, we’re going to be dispelling some myths, and uncovering perspectives around just how to balance marketing compliance and data privacy with your organization’s revenue goals.

    • Scott Navratil

      Scott Navratil

      Vice President, Customer Retention & Growth
      Commio
    • Deborah Solmor

      Deborah Solmor

      General Counsel
      Gateway Foundation
    • Terance Gonsalves

      Terance Gonsalves

      Partner
      Alston & Bird LLP
    • Christine Frohlich

      Christine Frohlich

      Head of Data Governance
      Verisk Marketing Solutions
    • Isaac Shloss

      Isaac Shloss

      Chief Product Officer
      Contact Center Compliance
  6. 10:00 am - 2:00 pm

    Exhibit Hall Open

  7. 11:00 am - 11:30 am

    The Leading Edge: Examining the Lifetime Value of a Lead

    If you’re like most home services marketing or sales execs, you’re probably looking for better ideas to keep lead flow equal, in an ebb-and-flow seasonal business.  Chris Cubbage will share his approach to this and assessing the lifetime value of a lead.

    • Chris Cubbage

      Chris Cubbage

      Chief Marketing Officer
      Florida Window & Door
  8. 11:00 am - 11:30 am

    Creating Leads that Convert: Harnessing the Power of Relevant Intercepts

    When ZUCA expanded from ice skating and professional makeup rolling bags into disc golf carts and achieved majority market share as a late entrant in a crowded market, they pursued an unlikely path in sports marketing – social media-amplified community building via sponsorship of amateur players, not pros.  

    What does this have to do with lead-gen for consumer services and financial products? ZUCA found a way to create “Relevant Intercepts” to accelerate awareness and consideration that leads to conversion.

    If you are selling a considered purchase like mortgage, insurance or home services, you’ll need to harness the power of Relevant Intercepts to gain the attention and consideration of consumers who aren’t looking. Once you’ve defined what these Relevant Intercepts are, and where/how to serve them up, you can expand your reach through digital marketing and automated outreach.  

    In this can’t-miss session, you’ll learn how to:

    • Gain the insights you need to successfully define and execute on an effective Relevant Intercept strategy
    • Determine where and how to deliver valuable Relevant Intercepts to achieve maximum awareness and conversion
    • Define digital marketing campaigns to amplify and automate a winning strategy.
    • Bruce Kinnee

      Bruce Kinnee

      President & CEO
      ZUCA
    • Jennifer Apy

      Jennifer Apy

      Partner & CMO
      Chief Outsiders
  9. 11:30 am - 1:00 pm

    Lunch

    Anura
  10. 11:45 am - 12:45 pm

    Lunch & Learn: Solutions to Optimize your Lead Generation Contact Center Performance

    Lead generators are experiencing a decline in call answer and transfer rates as consumers grow skeptical of calls that are increasingly tagged as robocalls or spam. How do organizations engage with their prospects when consumers don’t trust the communications? 

    Regulators and phone carriers have introduced solutions to protect consumers, but the unintended consequences have been SPAM tagging and/or blocking of legitimate calls. 

    Join David Krasinski, VP of Trust and Identity with Neustar, a TransUnion Company, as he discusses strategies and solutions that have proven to optimize answer and transfer rates in contact centers. David will be joined by Naomi Barbeau, VP of Call Center Operations, Suited Connector and Carson Poppenger, Founder & President of Squeeze, who will share their success stories. 

    The discussion will focus on the latest industry best practices:

    • Registering phone numbers across all major carriers from a single platform to prevent tagging and blocking
    • Utilizing branded call display – a new solution that drives answer and conversion rates
    • Understanding and incorporating consumers’ individual preferences to improve first call answer rates and reduce overall attempts
    • Incorporating best practices for coordinated omnichannel contact attempts
    TransUnion
    • Naomi Barbeau

      Naomi Barbeau

      VP of Call Center Operations
      Suited Connector
    • Carson Poppenger

      Carson Poppenger

      Founder & President
      Squeeze
    • David Krasinski

      David Krasinski

      VP of Trust and Identity
      TransUnion
  11. 11:45 am - 12:45 pm

    Lunch & Learn: Recapturing Lost Leads and Boosting Conversion Performance

    Interested in understanding how to better recapture lost leads and improve performance?  Don’t miss this Lunch & Learn session featuring the insights of Katy Keim, CEO of LQ Digital.  Katy will share strategies to:

    • Engage more prospects by connecting on their terms (time and channel)
    • Orchestrate touchpoints based on campaign type, lead attribute, or funnel stage
    • Optimize in-flight cadences based on specific rules or actions
    • Deliver a seamless brand experience with synchronized messaging (bridge the gap between sales and marketing)
    LQ Digital
    • Katy Keim

      Katy Keim

      CEO
      LQ Digital
  12. 1:00 pm - 1:30 pm

    The Power of Storytelling: Using Visual Content to Increase Engagement & Lead Flow

    Visual storytelling is the best way to communicate with your customers. Stand out in crowded feeds and make a memorable impact using visual content that showcases your brand and your story with personality and polish. Visual content like infographics, interactive microsites, explainer videos, and bite-sized microcontent make your message clear and engaging wherever your audience sees it.

    This session will focus on why visual storytelling matters and how you can use it to make a difference in your—and your clients’—marketing. We’ll discuss and share examples of unique, innovative ways to bring even the most complex data and stories to life with visuals. Using HealthStream, the #1 advisor for developing and empowering people to deliver the highest quality of care, as a case study, we’ll review key campaigns that leveraged visual storytelling and the impact visual content has had on key engagement metrics.  

    • Jade Delaney

      Jade Delaney

      Director of Business Development
      Lemonly
    • Drew Casteel

      Drew Casteel

      Director of Marketing
      HealthStream
  13. 1:00 pm - 1:30 pm

    Creating Epic Lead Magnets Your Prospects Can't Ignore

    If you’re on a quest to bring in more leads with lead magnets, nurture sequences that convert, and paid social media campaigns, you do not want to miss this Wednesday session!  In this session, discover Jason Hunt’s “secret sauce” for crafting lead magnets that customers simply can’t ignore.

    You’ll learn:

    • Which lead magnet topic will get a lead into your ecosystem at the lowest possible cost
    • How to develop a nurture sequence that turns browsers into buyers
    • How to use Facebook and Instagram to find your winning ad
    • Colin MacMillan

      Colin MacMillan

      Owner
      Riverwood Landscape
    • Jason Hunt

      Jason Hunt

      Co-founder
      Merged Media
  14. 1:40 pm - 2:15 pm

    Full-Funnel Playbooks That Convert Leads

    We all know that sustainable, long-term growth means employing a full-funnel marketing strategy that converts leads. Hear from savvy marketers on the tips and tricks of optimizing the funnel to ensure you’re not letting strong leads fall out of the funnel. Some of the tactics may surprise you! Featured panelists will talk to shorter-term and longer-term planning promising brand advancement and expansion. Look forward to a lively discussion touching on the following:

    • Marketers are collecting more data now than ever. What actionable insights can be derived from the data to deliver and convert more leads?
      Lower funnel often receives most of the focus where results are concerned. Why are these marketers focused on the entire marketing funnel for growth?
    • Attribution! First touch, last touch, multi-touch, incrementality – pros and cons
    • What to consider when you think about channel mix and key messaging testing.
    • What about brand building activation efforts and yielding direct sales impact? 
    • Jessica Hawthorne-Castro

      Jessica Hawthorne-Castro

      CEO
      Hawthorne Advertising
    • Andrew Gledhill

      Andrew Gledhill

      CMO
      Rosland Capital
    • Nick Fairbairn

      Nick Fairbairn

      VP & General Manager, D2C Insurance & Auto
      Experian
    • Jon Berger

      Jon Berger

      Vice President, Digital Marketing
      Credit One Bank
    • Ericka Kurtz

      Ericka Kurtz

      Vice President, Digital Marketing
      WEX, Inc.
  15. 1:40 pm - 2:15 pm

    Gaining a True Assessment of Your LeadGen Capabilities

    Marketers and sales execs love data and analytics, so why is it so hard to get an honest assessment of their own lead generation capabilities?  This panel covers how to do just that and unlock a critical component to establishing profitable and attainable growth goals in 2024.

    • Karl Renelt

      Karl Renelt

      Director of Marketing
      VisitorsCoverage
    • Daniel Suski

      Daniel Suski

      Chief Marketing Officer
      TurboDebt
    • Vishwas Arora

      Vishwas Arora

      Vice President, Demand Generation and Analytics
      Sage Home
    • Adam Animasaun

      Adam Animasaun

      CEO
      AA Media

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